You can't buy engagement. You have to build engagement. Employees are the heart of any business, yours included. To maintain a high customer experience (CX) rate, you need to empower your employees with the right strategy. If properly motivated, th…
We all need people who will give us feedback. That's how we improve. One thing that consumers love other than buying or using a product/service is sharing their thoughts on the said product or service. Let's say you operated a ride share company wi…
If everyone is moving forward together, then success takes care of itself. The year is 2022 and most businesses are exploring several ways to upscale their customer experience. Yours should too. Satisfying a customer means that you've done a good j…
Paying attention is the most basic and profound expression of Respect. Have you ever wondered why successful businesses stay “successful”? Well, it's because those businesses understand how important it is to develop several strategies …
All of your customers are partners in your mission. Last year, every business and customer had to endure the worst of the coronavirus, particularly in service delivery. Not only were delays in the delivery of products and services heightened, but b…
It's no longer the big beating the small, but the fast beating the slow. Since 2020, we have witnessed a rapid growth in the incorporation of modern-day technologies and techniques geared towards improving the productivity of workers while …
Gone are the days of believing that only the front desk staff, customer care representatives, and marketing team can influence a customer’s perception of your business. Customer experience continues to evolve, so you must learn about…
If you want to succeed as a business owner or leader, you must place the customer's needs above all other needs. As a business owner, you rely on sales to increase revenue. Who is the only party that guarantees your sales? The customer. The custome…
