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Science of CX

Science Of CX Episodes

July 29, 2022

Thomas Watkins: Capturing Your Client's Attention Through Great UX

Thomas Watkins is a thought leader, speaker, and industry practitioner located in Houston TX. He is a life-long learner who has a passion for bringing greater clarity to the world. Thomas has made it his career’s focus to com...

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July 27, 2022

Tammy Fink: Making More Moments That Really Matter to Customers

Tammy Fink is a loud, lovable, and full of laughs business personality who helps corporations and businesses create meaningful and memorable connections with their memberships, attendees, customers, and clients. She is also a...

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July 22, 2022

Mark Newsome: Exponential Business Growth Through Marketing

Mark Newsome, aka Mr. Marketing, is a small business direct response, cash flow generation strategist. He helps profit-seeking entrepreneurs convert what they previously considered dead or greatly underutilized assets or reso...

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July 20, 2022

Matt Davis: The Foundational Pillars of Great CX

Matthew Neill Davis is an attorney and entrepreneur that led his solely owned firm, Davis Business Law, through over 1000% percent growth over six years, making it one of the very rare law firms ever to make the Inc 5000 list...

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July 15, 2022

David Wood: Don't Ignore the Mouse or the Elephant in the Room

David is a former consulting actuary to Fortune 100 companies such as Sony Music, Proctor & Gamble, and Exxon. He left his cushy Park Avenue job 20 years ago to explore both the outer world and his own inner world, and has, e...

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July 13, 2022

Greg Offner: Employee Engagement & Experience Through Music Can Lead …

Gregory Offner is an internationally known dueling pianist, who just happened to have a 17-year career in corporate sales leadership and insurance. Using this unique background, Greg weaves song and story together to deliver ...

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July 1, 2022

Dr. Gleb Tsipursky: Are We Forgetting Something Big From Our Personas…

Dr. Gleb Tsipursky helps tech and insurance executives drive collaboration, innovation, and retention in hybrid work. He serves as the CEO of the boutique future-of-work consultancy Disaster Avoidance Experts, which helps org...

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June 29, 2022

Ken Babcock: Workflow Sharing Knowledge for Huge Efficiency Gains

Ken is the Co-Founder and CEO at Tango, a platform that allows users to create beautiful step-by-step tutorials of any process with an aim at increasing your company's CX. During the pandemic, Ken and his partners decided to ...

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June 24, 2022

Brian Ahearn: The Science Of Influence & Persuasion

Brian Ahearn is the Chief Influence Officer at Influence PEOPLE. An international speaker, coach and consultant, he specializes in applying the science of influence in everyday business situations. Brian spent more than 30 ye...

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June 22, 2022

Eli Schwartz: Don't Waste Money on SEO

Eli Schwartz is an SEO expert and consultant with more than a decade of experience working for leading B2B and B2C companies. His ability to demystify and navigate the SEO process has generated billions of dollars in revenue ...

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June 10, 2022

Tom Kereszti: A Lifetime of Great Business Stories

Tom Kereszti is an industry influencer, coach, speaker, educator, and mentor. His approach to leadership comes from a lifetime of international experience, and his servant leadership principles are time proven and based on bi...

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June 8, 2022

Adam Hirsen: Screens- We Are Mesmerized by Our Digital Engagement Sys…

Adam is the Co-Founder and CEO of UPshow. UPshow is the customizable engagement platform that capitalizes on businesses’ existing screens to deliver better audience experiences. Prior to UPshow, Adam was CEO and co-founder of...

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June 3, 2022

Frank Agin: Network to Trusting & Valuable Relationships

Frank Agin is the founder and president of AmSpirit Business Connections, where he works to empower entrepreneurs, sales representatives and professionals around the country to become more successful through networking. He is...

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June 1, 2022

Sarah Miller: Customer Experiential Events Turbo-Charge Brand Awarene…

As CEO of Axis, Sarah is a fearless, strategic, and creative leader with over 15 years of strategic experience in public relations and marketing within the Tech, Entertainment, Sports & Lifestyle Industry. Her extensive exper...

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May 27, 2022

Jimmy St. Louis: The Franchise World Just Got a Game Changer

Jimmy St. Louis is an entrepreneur, competitive athlete, and businessman. He is currently an operating partner of Ayon Capital, Franchise Accelerators, and the founder of Franchise123. As the founder of Franchise123, his focu...

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May 25, 2022

Bryan Rutberg: Transforming Customers Into Lustomers

As the founder and leader of 3C Comms, Bryan Rutberg guides and inspires corporate leaders and organizations on how to demonstrate love, understanding, and appreciation to their customers as a clear path to deeper loyalty, gr...

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May 20, 2022

Roy Osing: From a Startup to $1 Billion

Roy Osing is a former president, CMO and entrepreneur with over 40 years of successful and unmatched executive leadership experience in every aspect of business. As President of a major data and internet company, his leadersh...

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May 18, 2022

Peter Iansek: Why is "Why" So Important in Contact Centers & Beyond

Peter Iansek is the co-founder and CEO of Operative Intelligence, an organization focused on helping contact centers identify the reality of why their customers are contacting; thus leading to consistently better decision mak...

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May 13, 2022

Dave Carruthers: Making CX Data Gathering More Effective with Video

Dave Carruthers is an entrepreneur specializing in high-growth tech businesses. He’s been involved in technology businesses for the last 10 years and has been behind a number of successful startups. As an entrepreneur with a ...

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May 11, 2022

Justin Varuzzo: Marketing and Service

Justin Varuzzo is a successful marketing professional with over twenty years of sales and marketing experience. He counts himself lucky to have had the incredible opportunity to blend his passion for music, technology, and vi...

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