Vance Morris : Customer Experience the Mouse Would be Proud of

Vance Morris is a former Leader at Walt Disney World. He now shows companies how to increase profits, client retention, and employee engagement by adapting the strategies he learned in over a decade at Walt Disney World.

Main topics addressed in our interview today.

Theming. The magic that goes into designing a destination as magical as Disney World.
Plusing - Constant process improvement.
Systematic magic. Seven magic keys to disnify your business - Looking at Disney's strategies and how you too, can employ the same strategy to grow your business or brand. Some of the tips Vance explains include; Focusing on the details, Service Standards, Safety, Courtesy, and Efficiency.
Learning how to manage your onstage, and offstage business operations.
Why businesses need a Customer experience level agreement.
Simplifying the mission of your business for easier employee engagement.
Marketing yourself with an intention of evoking emotions.

Connect with Vance.

Website - https://www.deliverservicenow.com/

Podcast - https://podcasts.apple.com/gb/podcast/systematic-magic-with-vance-morris/id1497798575

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