Jamie Bartlett: Having Your Customer’s Financial Interest At Heart

Jamie Barlett founded PolyPay in 2013 to provide businesses with a partner who offers them honesty, transparency, customer support, and savings for merchant processing. She draws on her experience in consulting, finance, HR, technology, and leadership development every day at PolyPay.

She is originally from Bloomfield Hills, Michigan, and attended Wellesley College earning a degree in English and Economics. She also received an MBA from Pepperdine University.

Jamie loves interacting with customers and learning more about how they started their businesses and what is important to them.

She lives in Arroyo Grande, California, and Columbus, Ohio with her fifteen-year-old rescued Silky Terrier Spike.

Key Takeaways

• Jamie shares with us the story behind PolyPay. She discusses the motivation and drives behind her start up, alongside the problem she was looking to solve
• The defining moment that led Jamie into the merchant services niche
• The life lessons Jamie took from her father in regard to business, relationships, and customer service
• What is it that Jamie’s team does differently to ensure tremendous customer experience?
• Surcharging and how it affects customer experience in small businesses
• Get to hear Jamie’s thoughts on binding contracts, and why avoiding them can lead to a better customer experience for your business

Connect with Jamie

Website - https://polypay.com/ 

LinkedIn - https://www.linkedin.com/in/jamie-barlett-0b8a4116/ 

Instagram - https://www.instagram.com/polypayprocessing/ 

Phone - 8055922700

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scienceofcx@gmail.com

steve@scienceofcx.com