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Science of CX

Michael Haynes

Michael Haynes Profile Photo

SME Business Growth Specialist

Michael Haynes is a SME Business Growth Specialist.

He is the founder of his consulting firm, Listen Innovate Grow.

His focus and passion are empowering CEOs of Small and Medium sized service-based companies to acquire larger business (B2B) clients and achieve the growth they seek through a combination of strategic marketing, BUSINESS innovation and sales. From a CX perspective, the key to success in B2B is to providing a DUAL customer experience.

Michael is also author of the book, Listen Innovate Grow: A Guidebook for Start-Ups and SMEs to Acquire and Grow Business (B2B) Customers

Michael is based in Sydney Australia and works with companies globally.