Science Of CX Episodes

This episode of the Science of CX: Get ready for an exhilarating discussion with distinguished professor Robin Landa as she unveils her groundbreaking ideation framework, the three g's (goal, gap, and gain). Join host Steve Pappas as they explore the …

Michael leads the Customer Experience team at ASAPP. He works with customers like JetBlue, American Airlines, and Dish to help them implement AI solutions that augment and automate human work, empowering people to be their be...

Join me on another great episode of Science Of CX as Jesse Purewal, stops by for a chat. Jesse Purewal is a storyteller whose empathy, curiosity, and wit empower people to tell their own stories in inspiring, influential, and...

Please join us for a very informative episode with Sydney Wong of VenturX in Montreal, Canada. We covered so much in this episode from venture capital to driving better CX to increase your business's value. Sydney Wong is an ...

Please join Steve in the Studio as Jeff Tobe drops by to talk about Coloring Outside the Lines to Create a New CX. Episode Sketchnote : Certified Speaking Professional Jeff Tobe’s credentials are impressive. Insider Magazine ...

Join me as we set out on a Digital Marketing Journey with Monique Idemudia, Founder of Dragon Digital Marketing. This was a great interview and Monique was such a generous guest by giving us some great tools below: A great …

On this Episode # 53, Steve is joined by Greg Kihlstrom, Co-Founder and Co-CEO of www.careergig.com , a Freelance Platform that brings people together. Their reputation and matching platform helps both companies and freelance...

In this Episode #52, I got a chance to sit down with Dina and Don Ortiz. They have been pleasing audiences around the world and especially to the US Troops on bases in many foreign countries with their band. Dina …

Today, Steve uncovers some of the missing links in business operations. Steve's guest is Alicia Butler-Pierre, CEO of Equilibria, Inc. Check out the Sketchnote of this episode with Alicia. Alicia's Bio: Alicia Butler Pierre i...

The customer experience is often dependent upon the broader experience of the workforce. This has several parts, 1) the human interface, 2) the value received, and 3) ongoing innovation that creates additional value and keeps...