Customer Service Posts

Culture is what motivates and retains talented employees Culture is a complex concept, but it is important to understand its impact on your business. Culture is something that can be difficult to define, but it is something that is essential to an…

SCIENCE OF CX GUEST ARTICLE Building and maintaining a superior product or service is one of the tenets of business. Aside from formulating the product, enterprise decision-makers should plan for seamless service delivery. Today, providing excellen…