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Craig Tucker is the visionary behind Vern AI, the cutting-edge Virtual Emotion Resource Network. Holding a BA and MA from Michigan State University and having pursued a PhD for three years, Craig has an extensive academic bac...
Craig Tucker is the visionary behind Vern AI, the cutting-edge Virtual Emotion Resource Network. Holding a BA and MA from Michigan State University and having pursued a PhD for three years, Craig has an extensive academic bac...
Daniel Tribby is a dynamic leader and entrepreneur who has made a significant impact in the realm of private healthcare. With a deep understanding of the challenges healthcare providers face, Daniel authored a comprehensive g...
Amy Brown is the founder and CEO of Authenticx, a groundbreaking software platform that revolutionizes healthcare by analyzing and activating patients' voices at scale. With a career spanning decades in the healthcare industr...
Margie Oleson is a renowned expert in team performance and organizational dynamics, specializing in helping teams achieve high levels of productivity and growth. With a background in psychology and organizational development,...
Chris Wood is a seasoned expert in customer experience (CX) transformation, with a focus on leveraging technology to enhance human connections and empathy in customer interactions. With a career spanning over two decades, Chr...
Swire Ho is a seasoned expert in promotional marketing and customer experience strategies, known for his innovative approaches to enhancing brand visibility and engagement. With a deep understanding of trade show dynamics and...
The buying process is more complex than ever before. Consumers are bombarded with information from a variety of sources and in many different formats. In addition, buyers and product manufacturers are dealing with an increasingly fragmented market w…
"Always give people more than they expect to get" Contact centers drive the post-sale journey by keeping customers happy and coming back for more. In 2023, contact centers will continue to be the main driver of the customer experience across …
"WHAT'S CAUSING ALL THE FRICTION FOR OUR CUSTOMERS?" Are we making it harder for our customers to do business with us? This question is being asked more and more as businesses struggle to keep up with the ever-changing customer expectations. …
