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Emotionally Intelligent Innovation: Transforming Customer Experiences with Craig Tucker

Craig Tucker is the visionary behind Vern AI, the cutting-edge Virtual Emotion Resource Network. Holding a BA and MA from Michigan State University and having pursued a PhD for three years, Craig has an extensive academic bac...

Recent Episodes

July 10, 2024

Emotionally Intelligent Innovation: Transforming Customer Experiences…

Craig Tucker is the visionary behind Vern AI, the cutting-edge Virtual Emotion Resource Network. Holding a BA and MA from Michigan State University and having pursued a PhD for three years, Craig has an extensive academic bac...

Episode page
May 22, 2024

Prescribing Success: Healing Healthcare Business with Daniel Tribby

Daniel Tribby is a dynamic leader and entrepreneur who has made a significant impact in the realm of private healthcare. With a deep understanding of the challenges healthcare providers face, Daniel authored a comprehensive g...

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May 9, 2024

Amy Brown: Amplifying Healthcare Experiences with AI

Amy Brown is the founder and CEO of Authenticx, a groundbreaking software platform that revolutionizes healthcare by analyzing and activating patients' voices at scale. With a career spanning decades in the healthcare industr...

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April 17, 2024

Unleashing High Performance and Maximizing Growth with Margie Oleson

Margie Oleson is a renowned expert in team performance and organizational dynamics, specializing in helping teams achieve high levels of productivity and growth. With a background in psychology and organizational development,...

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April 11, 2024

Crafting Experiences Beyond Technology with Chris Wood

Chris Wood is a seasoned expert in customer experience (CX) transformation, with a focus on leveraging technology to enhance human connections and empathy in customer interactions. With a career spanning over two decades, Chr...

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March 27, 2024

Promotional Power Play: Crafting Brand Ambassadors with Swire Ho

Swire Ho is a seasoned expert in promotional marketing and customer experience strategies, known for his innovative approaches to enhancing brand visibility and engagement. With a deep understanding of trade show dynamics and...

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Recent Blog Posts

The Secrets that Drive Us: How 85% of Our Buying Decisions are Made on an Unconscious Level

The buying process is more complex than ever before. Consumers are bombarded with information from a variety of sources and in many different formats. In addition, buyers and product manufacturers are dealing with an increasingly fragmented market w…

In 2023, Contact Centers are the Hub of the Post-Sale Journey: a Look From the Future

"Always give people more than they expect to get" Contact centers drive the post-sale journey by keeping customers happy and coming back for more. In 2023, contact centers will continue to be the main driver of the customer experience across indust…

Businesses: Are you making it too hard for your customers to do business with you?

"WHAT'S CAUSING ALL THE FRICTION FOR OUR CUSTOMERS?" Are we making it harder for our customers to do business with us? This question is being asked more and more as businesses struggle to keep up with the ever-changing customer expectations. Custom…